The Paeria incorporates the figure of digital connectors at the support points of the civic centers
22/06/2022In this way, it expands the digital service it offers with young people who will accompany the users in the procedures or management they have to do, to create a network, bring the administration closer to citizens and make it closer, empathetic and effective.
The Lleida City Council has incorporated the figure of digital connectors to the digital support points in the civic centers to bring the administration closer to the citizens and to improve their communication. The civic centers that already have digital support points, equipped with a computer and located in the halls of Mariola, Ereta, Magraners, Secà de Sant Pere and Balàfia, are reinforced with this face-to-face service of connectors that will help people who need it to do the procedures on the computers for public use. They will help at the self-service points, advising and accompanying citizens and will be able to provide training to groups in civic centers who request it.
The deputy mayor and councilor for the Presidency, Jordina Freixanet, and the councilors for Employment and Social Responsibility, David Melé, and for Participation, Marta Gispert, have presented the connectors and digital connectors with which it is intended to open another door to the citizenship, making it closer to the city's neighborhoods and with technical and human support.
The deputy mayor explained that the digital leap that has been promoted since 2018, moving from face-to-face to the option of doing the procedures online. Freixanet has commented that there are 1,800 procedures in the cloud, which are already registering activity. However, the Paeria has thought it appropriate to integrate support to empower citizens. The Councilor of the Presidency has pointed out that there are two operational services facing this direction: the OAC, for assisted telephone attention, active from 8 a.m. to 8 p.m., which allows for the extension of the citizen attention office, and the points of digital support, which decentralize and network the neighborhoods, while providing more personalized attention. Freixanet has given several examples, such as asking for a working life, participating in participatory processes or asking for previous appointments. The aim, he reiterated, is that beyond making the administration closer and more effective, citizens feel supported.
From the area of Participation, councilor Gispert has emphasized the fact that digital support is accompanied by people who help to do the procedures, especially to encourage vulnerable groups to have access to technological resources and the necessary support of people so that they can carry out the online procedures enabled by the administration. Gispert has remarked on the good reception that digital supports have in civic centers and also that the project has been developed in a transversal way between different councils.
For his part, Councilor Melé has specified that the people who will provide this digital support are young people, as part of the plans to promote employment in the city for different groups. Melé thanked the work that Jaume, Kiko, Judit and Adrià will do, as digital connectors when it comes to training citizens in this area.
The Digital Support Points are open from Monday to Friday from 9.30 a.m. at 1 p.m. and Tuesday, Wednesday and Thursday afternoons from 4 p.m. at 6 p.m. *During summer hours from Monday to Friday from 9.30 a.m. at 1 p.m.
The hours of the connectors in the summer are:
- Mariola Civic Center: from 9.30 a.m. to 1 p.m.
- Ereta Civic Centre: from 9.30 a.m. to 1 p.m. and for Wednesdays, Thursdays and Fridays, from 4 p.m. to 6.30 p.m.
- Centre Cívic de Magraners: Thursday from 9.30 a.m. to 1 p.m.
- Secà Sant Pere Civic Centre: Wednesday and Friday, from 9.30 a.m. to 1 p.m.
- Balàfia Civic Centre: Wednesday and Friday, from 9.30 a.m. to 1 p.m.
The services provided at the Digital Support Points are:
- Request for prior appointments in the various municipal services, such as OMAC and OGAT.
- Information regarding the location of Lleida City Council's ONLINE procedures.
- Assistance in issuing the IdCAT-mobile.
- Certificate of personal registration.
In addition, the connectors and connectors will give accompaniments and workshops. The training plan is structured in eight independent training modules, which are replicated in the five Civic Centers, until February 2023, where the Digital Support Point has already been put into operation. They are:
1. Paeria procedures. The Citizen Folder (prior appointments, registration or modification of the Municipal Register of Inhabitants, registration certificates, etc.)
2. Virtual Tax Office (tax calendar, management of fees and taxes, payment of fines, etc.)
3. Participation platforms (Decidim Platform, App Appunta, Area Councils, etc.)
4. Leisure and culture platforms (Entrápolis, cultural agenda of the tourism office, The Live Arts Season, etc.)
5. Municipal Employment Institute (IMO) (operation of the platform, creation of the CV, registration and consultation of the guidance and job placement service, training programs, etc.)
6. Make the most of your mobile (basic actions, manage memory, browse the internet, applications, etc.)
7. Catalonia Employment Service (SOC) (renew job seeker application, check CV, change administrative status, etc.)
8. Servicio Público de Empleo Estal (SEPE) + Work life report (pre-appointment request, pre-application for unemployment benefit, other benefits and formalities, free digital skills training courses, etc.)